Returns & Exchanges Policy
THE BLACK LARK
At Black Lark, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Whether you’re shopping for the latest trends in clothing, stylish accessories, or high-quality footwear, we want you to feel confident in every purchase. That’s why we’ve designed a comprehensive Refund and Returns Policy that is fair, transparent, and easy to understand.
Please read our policy carefully to understand your rights and responsibilities when requesting a return, exchange, or refund. By making a purchase on our website, you agree to the terms outlined below.
📦 General Return Policy
You have 10 calendar days from the date of delivery to initiate a return. To be eligible, your item must be:
- Unworn, unused, and unwashed
- In original packaging with tags attached
- Free from odors, makeup, or alterations
Returns without original packaging or those showing signs of wear may be denied.
✅ Items Eligible for Return
We accept returns on the following product categories:
- Clothing: Tops, bottoms, dresses, jackets, etc.
- Footwear: Boots, sneakers, sandals, heels
- Accessories: Belts, hats, scarves, bags
- Non-pierced jewelry
NOTE: Items must be in resaleable condition and include all original packaging.
🚫 Non-Returnable Items
We cannot accept returns for the following:
- Underwear, lingerie, swimwear
- Pierced jewelry (e.g., earrings)
- Gift cards
- Final Sale items (clearly marked)
- Custom or personalized items
- Items bought using full store credit or coupons
🔁 How to Start a Return
Step 1: Submit a Request
Visit our Returns Portal or email us at info@blacklark.in with your order number, item(s) to return, reason, and preferred outcome (refund, store credit, or exchange).
Step 2: Wait for Authorization
We’ll review your request within 24–48 hours and send return instructions and a label (if applicable).
Step 3: Pack & Ship
Securely pack the item(s). If using our prepaid label, a small fee may be deducted from your refund (except for defective returns).
Step 4: Inspection & Refund
Once received and approved, refunds are issued in 5–10 business days.
🔄 Exchanges
We offer free exchanges for the same item in a different size or color, if available.
- Request exchanges within 10 days
- We’ll ship the replacement once your original return is received
- If the item is out of stock, we’ll issue a refund or store credit
💳 Refund Methods
Refunds are issued to the original payment method unless otherwise requested. Original and return shipping charges are not refunded unless the return is due to our error.
❗ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 1 day of delivery. Email us at info@blacklark.in with your order number and photos. We’ll offer a replacement, full refund, or store credit. No return shipping charges apply in these cases.
📬 Contact Us
Need help with your return or refund?
Customer Support Team
📧 Email: info@blacklark.in
📞 Phone: +91-XXX-XXX-XXXX
💬 Live Chat: Mon–Fri, 9:00 AM – 6:00 PM (Your Local Time)
📦 Returns Portal: https://blacklark.in/my-account/
✅ Summary Table
| Topic | Policy |
|---|---|
| Return Window | 10 days |
| Condition Required | Unworn, tags attached |
| Refund Timeframe | 5–10 business days |
| Return Shipping | Customer pays (unless defective) |
| Final Sale Items | Non-returnable |
| Exchanges | Yes (for size/color) |
| International Returns | Accepted (shipping not covered) |
| Prepaid Label Option | Available (fee may apply) |